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Ways to Contact Us

Quick Answers

Orders & Shipping
How long does it take to receive my order?
Orders are usually processed within 1–2 business days. Shipping carriers do not operate on weekends or holidays. Most packages ship via USPS First Class or Priority Mail. Tracking is emailed automatically once your order ships.
How do I create an account?
You can create an account during checkout or by clicking “Account” in the navigation menu.
How do I change my shipping address?
If your order hasn’t shipped yet, email us or call us at 936-622-1200 as soon as possible so we can update it. We cannot guarantee that we can change the shipping address once your order is placed. We will do our best to help.
How do I track my order?
Tracking information is automatically sent to your email once your order ships.
Will my items come in one package?
Whenever possible, yes. If an item needs to ship separately, you will receive more than one tracking email.
Holiday hours
While we are open most US holidays, processing and shipping may take longer due to carrier and manufacturer holiday delays.
Returns & Exchanges
What is your return policy?
Unopened, non-expired products may be returned within 30 days of purchase. A 15% restocking fee applies. Full details are available on our Returns Policy page.
I received the wrong item
Email orders@tfpmarket.com with your order number and a photo of what you received, and we’ll fix it right away.
My order arrived damaged
Email us within 7 days with photos of the packaging and item so we can help. We have to have photos to start a claim process.
Where should I mail my return?
Once your return is approved, we will email you the correct return address and instructions.
I entered the wrong shipping address
If the order has not shipped, we usually can update it if you call us immediately after placing your order. If it has shipped, we cannot make any changes.
Can I cancel or change my order?
We can modify orders only if they have not shipped yet. A 15% restocking fee applies to cancellations after they have shipped.

Send us a message

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